Tag: MAC
BENEFITS AND DRAWBACKS OF VOIP TECHNOLOGY
VoIP has become so popular that every where in the world you will find this technology evolving exponentially. No matter which business you are running, to be able to get the fullest output you should be relying on the VoIP usage. Like any other technology VoIP has many advantages that is attracting people from all over the world and from any size and type of business to implement the use of VoIP systems. Some of the benefits of VoIP are as follows.
Advantages:
1.Cost Reduction: The VoIP implementation means lowering the total cost of operations and maintenance of the telephony. The cost of both the data and the voice networks are lowered with the usage of IP telephony.
2.Simplification: The equipment and wiring costs are further lowered by the use of integrated systems. As the communication is made through a single wire the systems are more simplified but efficient.
3.Less Complex: The overall implementation of the IP telephony systems universally allows the system to be less complex.
4.Advanced Features: The advance feature like video conferencing and tele presence is done by the integration of data and voice over the same medium. This increases the efficiency of the overall system.
5.Lower Call Rates: The VoIP enables all the international calling to be performed at a lower call rates. The calls are cheaper than the local existing PSTN calls.
6.Mobile System: The IP Telephony is done via MAC addressing thus the system is mobile; it can be plugged anywhere in the network.
7.Flexible: The system makes sure that the voice can be delivered any where in the world regardless of the media the other side is using.
8.Increased Bandwidth: The high data rates makes it efficient to deliver voice using less bandwidth.
Disadvantages:
Like any other thing in this world VoIP also has some disadvantages regardless of its vast benefits.
1.VoIP telephones are still dependent on the wall power. This means that if there is no power the VoIP phones are useless. They can’t function when there is no power. The system uses the phantom power provided by the central office. If there is no power the traditional phones still works but VoIP systems need to be more stable when it comes to the power source.
2.VoIP systems can’t be integrated with the digital videed with the digital video recorders and security systems. Although all these syslthough all these systems use the phone lines but they can’t be integrated into the VoIP system.
3.In case of emergency VoIP calls are not very reliable. In some cases these calls might not function as we want them to and thus a local phone line serves the best.
4.VoIP systems are susceptible to different factors like call packet loss, jitter and latency. These factors lower the call quality. Also the VoIP systems can easily be attacked by viruses and hackings.
A type of application that often pulls much of its data from the organizations data warehouse is customer relationship management (CRM). A CRM system attempts to provide an integrated approach to all aspects of interaction a company has with its customers, including marketing, sales, and support. The goal of a CRM system is to use technology to forge a strong relationship between a business and its customers. To look at CRM in another way, the business is seeking to better manage its own enterprise around customer behaviors.
A variety of software packages have been created to manage customer relationships, most based on capturing, updating, and utilizing extensive profiles of individual customers. These profiles are often stored in a data warehouse, and data mining is used to extract relevant information about the firms customers. Furthermore, customer profiles are made available online to all those in the company who might interact with a customer. In addition, Web-based frontends have been created so that a customer can interact with the company online to obtain information about products and services offered by the company, to place an order, to check on the status of an existing order, to seek answers from a knowledge base, or to request service.
CRM software packages enable organizations to market to, sell to, and service customers across multiple channels, including the Web, call centers, field representatives, business partners, and retail and dealer networks.
The capabilities of CRM tools can further be increased by hosting it on our own hosted platform or by getting service with any application hosting provider. Hosted CRM helps us to have access from anywhere and anytime, that ultimately becomes very productive if we have frequently traveling employees. CRM hosting also works perfectly with a business that is spreaded in the form of many branches located at different physical locations. If we host our CRM using by any service provider, we get unlimited free technical support. Hosting provider also takes care of different IT aspects like: daily data backup, security, updates, installation and uninstallation, upgrades and technical supports.
Hosting providers use cloud computing to deliver hosted CRM software. Cloud computing increases the performance to have a fast infrastructure resources. Cloud based CRMs are even cheaper than the locally setup CRM tools. We can further derive our hosted CRM platform setup to host our other software or associated tools. This way, we can get a combined setup for our entire office needs and that is accessible from anywhere and using any device like: PC, MAC, notebook and smartphones.